Ordering & Shipping

Q: Where do you ship?
We ship domestically (United States) and internationally to most countries (excluding US-sanctioned regions).

Q: How long does shipping take?

United States:

• Same Day Delivery: Available for select items and locations. Check checkout page for availability.
• 2 Day Delivery with FedEx 2Day®: Orders placed Monday-Friday before 2 PM EST will arrive within 2 business days.
• Standard Delivery with USPS, UniExpress, FastHorse: 5-12 business days.

International:

• Express Shipping:
  EU: 2-5 business days.
  Other International: 4-7 business days.
• Standard Shipping:
  EU: 8-13 business days.
  Other International: 10-15 business days.

Q: Can I track my order?
Yes! You’ll receive a tracking number via email once your order ships. Track it directly on the carrier’s website (USPS, FedEx, UPS, etc.).

Q: Who pays customs fees for international orders?
Customers are responsible for any customs duties, taxes, or import fees.

Payments & Security

Q: What payment methods do you accept?

• Credit/debit cards: Visa, Mastercard, Amex, JCB, Discover
• Digital wallets: PayPal, Apple Pay, Google Pay
• Buy Now, Pay Later: Klarna, Afterpay, Affirm
• Other: ACH Direct Debit, Direct Bank Transfer

Q: Is my payment information secure?
Absolutely! We use SSL encryption and partner with PCI-DSS compliant payment gateways. We never store your card details.

Returns & Refunds

Q: What’s your return policy?

• You have 30 days to return unused items in original packaging with tags.
• Refunds are issued to your original payment method or as store credit.
• Non-returnable items: Sale/personalized products.

Q: How do I return an item?

1. Email support@mosopy.com or submit a return form here.
2. We’ll guide you through the process.

Q: What if my socks arrive damaged?
Contact us within 48 hours with photo/video proof, and we’ll replace or refund your order.

Product Care & Sizing

Q: How do I care for my socks?

• Machine wash cold (<30°C) inside out.
• Air dry for best results. Avoid bleach.
• For wool blends, hand wash gently.
  Full Care Guide.

Q: Do you have a size chart?
Yes! Check our Size Chart for guidance.

Q: Why do my socks pill?
Pilling is natural with cotton/wool blends. Use a fabric shaver or trim loose threads.

Account & Orders

Q: Do I need an account to order?
No! You can check out as a guest. Create an account to track orders faster.

Q: Can I change my order after placing it?
Contact us immediately at support@mosopy.com. We’ll try to adjust it if not yet processed.

Q: What if my package is lost?
Contact us within 30 days, and we’ll investigate or issue a refund.

Miscellaneous

Q: Do you offer gift wrapping?
Not currently, but we’re working on it!

Q: Can I exchange socks for a different size/color?
We don’t offer exchanges, but you can return your order and repurchase.

Q: Do you have loyalty programs or discounts?
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