Last Updated: 29th January 2025
At Mosopy (“we,” “us,” or “our”), we are committed to protecting your personal data and complying with the General Data Protection Regulation (GDPR). This policy outlines how we collect, use, store, and safeguard your information when you use our website mosopy.com or purchase our products.
1. Data Controller
The data controller responsible for your personal data is:
Mosopy
Email: gdpr@mosopy.com
2. Personal Data We Collect
We may collect and process the following categories of data:
- Identity & Contact Data: Name, email, shipping/billing address, phone number.
- Payment Data: Credit/debit card details (processed securely via third-party gateways; we do not store full card numbers).
- Technical Data: IP address, browser type, device information, cookies (see our Privacy Policy).
- Usage Data: Pages visited, products viewed, shopping cart activity.
- Marketing Preferences: Consent status for newsletters or promotions.
3. How We Use Your Data
We process your data lawfully and transparently for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Fulfilling orders | Contractual necessity |
| Customer support | Legitimate interests |
| Marketing communications | Your explicit consent |
| Fraud prevention | Legal obligation |
| Website analytics | Legitimate interests (improvement) |
4. Data Sharing
We only share your data with trusted third parties when necessary:
- Payment Processors: Stripe, PayPal (to complete transactions).
- Shipping Providers: USPS, UPS, FedEx or local USA carriers (to deliver orders).
- IT/Cloud Services: Hosting providers, analytics tools (e.g., Google Analytics).
- Legal Authorities: When required by law (e.g., tax audits).
We do not sell your data to third parties.
5. International Data Transfers
If data is transferred outside the EU/EEA (e.g., to U.S.-based services like Google), we ensure safeguards such as:
- Standard Contractual Clauses (SCCs).
- Privacy Shield compliance (where applicable).
6. Data Retention
We retain your data only as long as necessary:
- Order Data: 7 years (to comply with USA tax laws).
- Marketing Data: Until you withdraw consent.
- Cookies: Duration specified in our Privacy Policy.
7. Your GDPR Rights
You have the right to:
- Access the personal data we hold about you.
- Rectify inaccurate or incomplete data.
- Erase your data (“right to be forgotten”).
- Restrict processing under certain conditions.
- Data Portability: Receive your data in a machine-readable format.
- Object to processing (e.g., direct marketing).
- Withdraw Consent at any time (for marketing).
To exercise these rights, contact us at gdpr@mosopy.com. We will respond within 30 days.
8. Security Measures
We protect your data using:
- SSL/TLS encryption for all transactions.
- Regular security audits of our systems.
- Limited access to authorized personnel only.
9. Complaints
If you believe we’ve mishandled your data, you may lodge a complaint with:
- Our team: support@mosopy.com.
10. Updates to This Policy
We may update this policy to reflect legal or operational changes. Updates will be posted on this page with a revised “Last Updated” date.
Contact Us
For GDPR-related inquiries:
- Email: gdpr@mosopy.com
Thank you for trusting Mosopy with your data. We are dedicated to your privacy and compliance with EU regulations.
