Last Updated: 30th January 2025

At Mosopy, we stand by the quality of our socks. This policy outlines our warranty coverage and how to submit complaints.

1. Warranty Coverage

• Duration: All socks come with a 6-month warranty from the date of purchase.
• What’s Covered:
  • Manufacturing defects (e.g., holes, seam unraveling).
  • Material flaws (e.g., dye bleeding, elastic failure).
• What’s Not Covered:
  • Normal wear and tear.
  • Damage from improper care (e.g., machine-drying wool socks).
  • Purchases from unauthorized retailers.

2. Warranty Claims Process

1. Contact Us: Email support@mosopy.com with:
   • Order number.
   • Photos/video of the defect.
   • Brief description of the issue.
2. Assessment: We’ll review your claim within 3 business days.
3. Resolution:
   • Replacement: Free replacement of the defective item(s).
   • Refund: Full or partial refund if replacement isn’t possible.

3. Complaints Process

Step 1: Submit a Formal Complaint

• Email: complaints@mosopy.com
• Form: mosopy.com/contact

Include:

• Order number.
• Detailed description of the issue.
• Supporting evidence (photos, screenshots).

Step 2: Acknowledgment

• We’ll confirm receipt within 24 hours (business days).

Step 3: Investigation & Resolution

• We aim to resolve complaints within 7 business days.

4. Limitations

• Warranty does not cover customized/personalized socks.
• Complaints about shipping delays must be directed to our Shipping Policy.

5. Legal Rights

Under US Consumer Rights Directive and US Consumer Protection Law, you are entitled to:

• A 2-year legal guarantee for defects present at the time of delivery.
• A 14-day withdrawal period for returns (non-defective items).

Contact Us

For warranty claims or complaints:

• Email: support@mosopy.com

Your Satisfaction Matters
We’re committed to resolving issues fairly and promptly. Thank you for trusting Mosopy!